A clunky checkout isn’t just annoying, it’s costing retailers serious money. Shoppers don’t have the patience for delays, confusing steps, or limited payment options, and it shows. New data from PYMNTS finds that 84% of consumers now expect one-click checkout. Brands that offer it see authorization rates jump by more than 10%.
Still, most online checkouts aren’t meeting the mark. According to the Baymard Institute, nearly 70% of shopping carts are abandoned. Why? The top culprits include surprise costs, drawn-out forms, and the inability to use a preferred payment method. For many customers, a checkout hiccup is all it takes to walk away, and they don’t come back.
Mobile shoppers are even more unforgiving. On phones, cart abandonment rates spike to 75.5%. That’s not just a lost sale. It’s a sign that the checkout experience is breaking down, where users need it to be fastest and easiest.
And the impact doesn’t end there. Poor checkout design can trigger a wave of disputes after the sale. Chargeback rates in e-commerce have soared by 222%, according to recent industry data. Some of these are fraud-related, but many stem from bad communication at checkout. When customers are confused about what they’re paying for or feel misled by the process, disputes follow. Those chargebacks hit merchants with fees, lost revenue, and long-term damage to their payment reputation.
Retailers often treat checkout UX as a conversion issue. But it’s directly tied to downstream losses. Fixing it means stripping away friction, giving shoppers control, and being clear about what to expect. That includes fewer fields, more payment options, and no last-minute surprises.
The bottom line: if checkout isn’t seamless, shoppers will leave. And when they don’t, they may still come back with a dispute.
Clean Up Checkout and Cut Disputes with Chargeblast
Chargeblast helps merchants reduce chargebacks triggered by poor checkout experiences. From real-time dispute alerts to smart analytics on friction points, you get access to tools that help you spot what’s broken before it costs you. Better UX means fewer drop-offs and fewer angry customers filing disputes.
