Before using Chargeblast, this outdoor adventure accessories merchant was constantly fighting chargebacks. The fear of breaching the 1% chargeback threshold was real, and the only way they felt safe was by canceling anything that looked remotely suspicious.
It was cutting into their revenue. Every order canceled was a missed opportunity. But from their perspective, it was better to lose a sale than risk getting flagged by the card networks.
Chargeback Rate Near Zero, With Fewer Cancellations
Everything changed after they were onboarded with Chargeblast.
Instead of manually reviewing and canceling questionable orders, they let Chargeblast handle the dispute risk. Within a short time, their chargeback rate dropped to nearly 0%. The only exception? American Express disputes, which the system didn’t catch. But that didn’t stop the overall impact.
Now, they no longer cancel suspicious orders. Sales are up. And they’re earning more than they ever did while trying to stay below the 1% threshold on their own.
Key Takeaways
- Chargeback concerns were killing growth.
The seller was canceling sales to avoid risk, hurting revenue.
- Chargeblast reversed that.
The chargeback rate dropped significantly (nearly to zero) after implementation.
- Only Amex disputes remained.
The system caught everything else, giving them peace of mind.
- Cancellations stopped. Sales increased.
They now keep more revenue without worrying about dispute spikes.
Ready to Stop Canceling Orders Just to Stay Safe?
If chargebacks are forcing you to say no to revenue, Chargeblast can help. Our tools catch fraud early and handle disputes, so you don’t have to play it safe and lose money doing it.
