Chargebacks911 is a well-known player in the chargeback and fraud management space. It works with merchants across different verticals and regions, offering services that range from dispute representment to fraud detection. But if you’re looking for a clear pricing page before reaching out, you won’t find one.
That’s because they have a custom pricing model. Instead of posting fixed costs, the company typically tailors its pricing based on each merchant’s size, dispute volume, and the tools or services they need. This is common in the chargeback industry, where one-size-fits-all solutions rarely work.
What Factors Affect the Final Price?
Here are the typical elements that shape how much you’ll pay if you work with Chargebacks911:
Dispute Volume
Merchants with a higher volume of chargebacks may receive tiered pricing or discounts based on scale. However, high volumes can also increase overall costs, especially if pricing is structured per case or per alert.
Service Packages
Chargebacks911 offers more than just dispute response. Some packages include tools like:
- Fraud detection
- Alerts through network integrations (Ethoca, Verifi)
- Policy and risk consulting
- Business intelligence dashboards
Costs may increase if multiple services are bundled together. It’s also possible that services are sold à la carte, depending on the deal structure.
Pricing Model
Several merchants report being charged in one of three ways:
- Per chargeback case
- As a monthly subscription
- On a performance or recovery-based model
The exact structure may vary depending on the industry or region you operate in.
Strengths Reported by Users
Despite the limited public pricing info, Chargebacks911 receives recognition for a few key strengths:
- Global Reach: It supports international merchants and understands regional chargeback nuances.
- Expertise in Card Network Rules: The team appears well-versed in evolving Mastercard and Visa guidelines.
- Multiple Integrations: Chargebacks911 connects with CRMs, payment processors, and fraud tools, which helps with automation and data syncing.
Common Gaps and Concerns
Some merchants who have worked with Chargebacks911 note a few concerns that are worth considering:
- Contract Terms: Long-term contracts may be required, with limited flexibility for small businesses or seasonal merchants.
- Transparency: Some users mention vague performance reporting or unclear pricing breakdowns, especially during the onboarding phase.
- Time to Launch: Depending on the integration complexity, onboarding can take weeks. For businesses dealing with urgent dispute spikes, that can be a setback.
These gaps aren’t unique to Chargebacks911; they're issues that come up often when evaluating dispute vendors. But it’s important to ask directly about them when considering a partnership.
Questions to Ask Before Signing Anything
Before you commit to a platform like Chargebacks911, it helps to get clear answers to these questions:
- Is pricing based on the number of chargebacks, a flat fee, or results?
- Are there any minimum volume requirements or long-term agreements?
- How is ROI reported? Can I track performance at a granular level?
- Does the package include tech support, integrations, or are those add-ons?
Final Thoughts
If you’re in the market for a chargeback partner, don’t rely on general pricing assumptions. Each vendor will have its own approach. Some charge per case, others per alert, and some offer subscription models. Your monthly cost could vary significantly depending on your business model, industry, and dispute risk.
Getting quotes from more than one provider helps to solidify your choice. So is reading real user reviews and digging into contract details before making a decision.
Looking for Transparent Chargeback Support?
At Chargeblast, we believe pricing should be clear from day one, and your support should move just as fast. Whether you're dealing with a sudden dispute spike or looking to cut fraud losses, we help you take control without hidden fees or long waits.
Want to see how Chargeblast stacks up? Let’s talk.
