If you’re constantly racing to respond to chargebacks or waiting on alerts that arrive too late, you know the feeling: one slow response can turn a winnable dispute into lost revenue. Choosing the right chargeback protection for merchants matters more than ever, especially when high-volume periods push your team to the limit.
Chargeblast and CB911 both promise automated chargeback representment, but how they actually handle alerts, evidence, and recovery can’t be more different. If you want faster, more reliable recoveries with less manual work, here’s what you need to know.
Why Chargeblast Stands Out
Chargeblast is designed for speed, scale, and consistency. Here’s how it helps you protect more transactions:
4x Faster Alert Response
Alerts are handled in under 12 hours. CB911’s manual process can take up to 48 hours. Those extra hours let you act before a dispute hits your account.
Lower Alert Pricing
Each pre-dispute alert costs $19 with Chargeblast. CB911’s pricing isn’t public. For merchants processing hundreds or thousands of alerts monthly, that adds up to significant savings.
Proven Track Record
Chargeblast protects over $7B in annual transaction volume for 5,000+ merchants. That scale alone shows enterprise-level trust and reliability.
Comprehensive Support
With 100 team members versus CB911’s smaller staff, Chargeblast provides faster, specialized support and dedicated account management.
Direct Card Network Integration
Chargeblast works directly with Visa and Mastercard, giving you full visibility into your risk profile. CB911 relies on third-party integration, which can introduce delays and reduce insight.
How Both Platforms Handle Alerts and Recovery
Here’s a quick breakdown of the differences:
- Coverage: Chargeblast covers 99% of disputes with automated workflows.
- Speed: Less than 12 hours to respond versus CB911’s 48-hour manual process.
- Automation: Chargeblast is fully automated, reducing human error.
- Reviews & Trust: Chargeblast maintains strong reviews across Trustpilot, Google, and Shopify.
CB911 works for smaller merchants with lower volumes, but when speed and reliability matter, Chargeblast has the edge.
Who Benefits Most From Each Platform?
Chargeblast is better if you:
- Need fast alert response to prevent disputes from hitting your account
- Process high transaction volumes and need scalable solutions
- Want lower per-alert costs for better ROI
- Require a large support team for dedicated account management
- Value direct integration with card networks for better visibility
CB911 might work if you:
- Have smaller monthly alert volume
- Don’t need real-time responses
- Are comfortable with third-party network integration
Pricing and ROI
For a merchant handling 500 alerts per month:
- Chargeblast: $19 per alert → ~$1,000 monthly, ~$12,000 annual savings
- CB911: Pricing not disclosed
Speed Advantage: Responding in 12 hours means you catch disputes earlier, stopping more chargebacks before they post. Faster alerts plus predictable pricing equals higher ROI and fewer lost transactions.
FAQ: Chargeback Protection for Merchants
Can I switch from CB911 to Chargeblast mid-contract?
Yes. Most merchants switch in 5–7 business days. Chargeblast handles all data migration and can run parallel testing to ensure performance improves before fully switching.
How does the 12-hour response time help my business?
Faster response means disputes are addressed before posting to your account. That leads to higher prevention rates and fewer lost transactions.
Will I lose my dispute history from CB911?
No. Chargeblast imports all historical data so reporting and trend analysis remain intact.
Does Chargeblast support the same platforms as CB911?
Yes. Chargeblast works with Shopify, Stripe, PayPal, Magento, BigCommerce, and custom platforms.
See Chargeblast in Action
Chargeblast combines real-time alerts, automated chargeback representment, and enterprise-scale support to help you reduce chargebacks while keeping recovery costs low. Over 5,000 merchants trust Chargeblast to protect more than $7B in annual revenue. Book a demo today to see how faster, smarter dispute management can work for your business.
