This one merchant's team needed a better way to manage transaction risk. Suspicious charges were slipping through, and by the time they turned into chargebacks, it was already too late. The process of handling disputes was draining. It was slow, uncertain, and often expensive.
That changed when they started using Chargeblast.
The platform gave them exactly what they needed: alerts for potentially fraudulent activity, delivered in real time. That meant they could step in right away and cancel the order, issue a refund, or reach out to the customer before the dispute ever hit their system. They went from reacting to problems to stopping them early.
But it wasn’t just the technology that made a difference. The support team became a key part of their process. Live chat was instant. More complex questions were followed up within a day or two by email. According to the founder, the replies were always knowledgeable, helpful, and clear.
Even in cases where an alert turned out to be irrelevant, getting a refund processed or a billing adjustment made was simple. No pushback, no long delays. That kind of flexibility saved time and prevented frustration on both sides.
“Overall,” the founder said, “working with Chargeblast is convenient, efficient, and a genuinely positive experience.”
The outcome? Fewer disputes, faster resolutions, and a team that finally felt in control of their risk.
Want to Stop Chargebacks Before They Start?
If you’re stuck in a cycle of late refunds, rising dispute counts, and slow support from your current tools, it might be time to try something different. Chargeblast gives you early alerts, human help, and flexible options to act fast before the chargeback hits.
