Question 1

Why are chargebacks higher around Black Friday?

Accepted Answer

Because order volume, impulse buys, and fraud attempts all spike at the same time. Shipping delays, confusing promos, and customer regret also push people to file disputes more often.

Question 2

Do pre-dispute alerts really help reduce chargebacks?

Accepted Answer

Yes. Pre-dispute alerts give you a warning before a formal chargeback is logged. If you refund or resolve the issue during that window, many potential disputes never hit your official dispute rate.

Question 3

Is it better to refund or fight disputes during Black Friday season?

Accepted Answer

It depends on the order. For low-value or clearly messy orders, a quick refund can be cheaper than a formal dispute. For high-value orders with strong evidence, it often makes sense to respond and try to win.

Question 4

How can I stop “I did not recognize this charge” disputes?

Accepted Answer

Use a clear billing descriptor that matches your brand. Add a short URL or support contact in the descriptor if possible. Sending clean order confirmations and receipts also helps customers connect the charge to the purchase.

Question 5

What metrics should I watch in real time on Black Friday?

Accepted Answer

Watch approval and decline rates, fraud rule triggers, refund volume, and support backlog. Sudden changes in any of these can warn you that future disputes are coming.

announcements

Latest

The Year-End Payments Reset: 5 Regulatory & Network Shifts Every Merchant Must Prepare for in 2026

Chargeblast Helps Merchants Navigate Visa’s VAMP Transition with Free Ratio Analysis and 10-Minute CE3.0 Setup

Chargeblast Offers Free VAMP Ratio Analysis Ahead of October Deadline

VAMP is Here: Calculate Your Risk Before October 1

Stripe soon to require CVCs